There have been changes throughout the overall banking industry, that may impact you, driven by Treasury and the Australian government to support the ongoing digital transformation of banking. It is important that you understand these changes as they will impact how you securely receive and send money to and from your accounts.
What is changing?
In the past members were able to provide their member numbers to send and receive payments. As the industry standardises these payments to provide a faster and securer environment, using your member number will no longer be acceptable.
When will this happen?
This is effective from 31st August 2021, and visibility of any misdirected payments will no longer be available to Dnister staff to assist as from the 1st October 2021.
What is the difference between my account number and member number?
Your member number is the number that has all your accounts listed and is also used for your login for online banking.
For example, Anna Smith has 3 accounts all with unique numbers:
00034539 – Everyday Access
00569885 – Community Saver
00058756 – Max Saver
All of these accounts are filed under her member number 4477.
What do I need to do?
At all times you need to provide Dnister’s BSB 704 235 and your account number to receive money to your account ie Government Benefit Payments, your Pension, Payroll other Direct Credits, or when arranging Direct Debits from your accounts, such as your Gym membership.
What happens to my current payments?
If you have historical payments that you set up in the past using your Member number only, these need to be changed.
It is important to contact your supplier and provide Dnister’s BSB 704 235 and your account number. If you are impacted Dnister will contact you and assist you through this process and provide details of suppliers you will need to contact to provide your preferred account number.
Payroll Splits
Members who previously set up payroll splits are advised that this function also will be impacted. Members will need to redirect their funds by creating automatic transfers through their internet banking or Dnister can arrange these for you by contacting one of our Personal Bankers.
Warning
Please ensure BSB and Account Number details are correct. Dnister cannot check the account name matches the BSB or Account number. An incorrect BSB or account number will result in your money being paid to the wrong account and an incorrect recipient which may result in the loss of your funds as recovery of your funds may not be possible.
I need help
If you are still unsure of any of the information provided please reach out so that we can assist you to ensure that you have no disruptions to your banking experience. We are here to help you to receive your important payments to your account.